Refund policy

Return & Refund Policy

At Eternal Legacy Aesthetics (ELA), we want you to be satisfied with your purchase. If you need to return an eligible item, please review the policy below.

Returns

We accept returns within 30 days of the delivery of your order.

To be eligible for a return, items must be:

● Unworn and unwashed

● In their original condition

● Free from damage, stains, odors, or other signs of use

● Returned with original tags attached, where applicable

Items that do not meet these conditions may not be eligible for a refund.

How to Request a Return

To request a return, please contact ELA within 30 days of delivery and provide your order number and the item(s) you wish to return.

Once your return request is approved, you will receive instructions for returning the item.

Returns are made by mail.

Return Shipping

A $15 CAD return shipping fee applies to eligible returns. The customer is responsible for this return shipping cost.

ELA does not charge a restocking fee.

Refunds

Once your returned item is received and inspected, we will determine whether it meets the return requirements.

If the return is approved, the applicable refund will be issued to the original payment method.

Please allow additional processing time for the refund to appear in your account, depending on your payment provider.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact ELA as soon as possible with your order number and photographs of the issue.

We will review the situation and provide instructions for the appropriate resolution.

Order Cancellations

Orders may be canceled within 15 minutes of placing the order, provided the order has not already been fulfilled.

After the 15-minute cancellation window has passed, an order may no longer be eligible for cancellation.

Final Sale Items

Unless specifically identified as final sale, ELA products are subject to the return policy above.

ELA reserves the right to refuse a return that does not meet the requirements outlined in this policy.

If you have questions about a return or refund, please contact ELA before sending an item back.